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RETURNS & EXCHANGES

EXCHANGE POLICY

An exchange will only occur in the unlikely situation that we have sent you a defective or incorrect item, and only if the purchased good(s) are unused and not damaged by the customer. This will be up to the discretion of the Rema management to determine. All customized orders are non-refundable and non-exchangeable.

 

RETURN POLICY

All orders are final and non-refundable, unless an incorrect or faulty item has been mailed to you. This will be up to the discretion of the Rema management to determine. We can only exchange the items subject to product and size availability. Any exchange/returns should be brought to our notice within one week of the receipt of your order. Any claims made afterwards will not be honoured.

 

REFUND POLICY

All orders are final, and non-refundable.

 

CANCELLATION POLICY

You must inform us of any cancellation within 24 hours of placing your order, otherwise we will not consider it cancelled.